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1. How can I contact EastEssence customer support?
You can reach us via email at support@eastessence.com or by using the Contact Us form on our website at https://eastessence.com/pages/contact-us.

2. Is live chat available on the website?
Yes, Live Chat support is available on https://eastessence.com/ during business hours. Look for the chat icon on the homepage.

3. Can I get support on WhatsApp?
Currently, WhatsApp support is not available. We recommend using live chat or email for prompt assistance.

4. What is the customer service response time?
Our typical response time is within 24–48 business hours. During peak seasons, it may take slightly longer, but we strive to respond as quickly as possible.

5. Can I email customer service?
Yes, you can email us anytime at support@eastessence.com for order inquiries, returns, customization questions, or feedback.

6. Do you have a customer care hotline?
Toll-free: (888) 587 8417 and customer support is handled via email and live chat for better tracking and timely responses.

7. How do I follow up on a previous query?
Reply directly to the previous email thread or provide your order number and previous ticket ID when contacting support. This helps us assist you faster.

8. How can I provide feedback?
We value your feedback! You can share your experience by emailing info@eastessence.com or submitting your review on the product page after purchase.

9. Can I submit a complaint online?
Yes, please submit complaints or concerns via support@eastessence.com or through the Contact Us form on the website. Our team will address your issue promptly.

10. Is there a FAQ page on the website?
Yes! Visit our FAQs page for answers to common questions at https://eastessence.com/pages/faqs.