Shipping

Shipping Information

We ship orders from South Asia. Most items are made to order. Processing begins on the following business day, and orders are packed and shipped Monday–Friday, excluding holidays. Tracking information is emailed when your order ships.

Unavailable destinations

We currently do not accept orders for delivery to Bangladesh or Pakistan.

Shipping rates and delivery estimates

The following rates apply to eligible EastEssence items. All dollar amounts below are in USD; India rates are in INR. Your checkout displays the available shipping methods, final charge, any eligible free-shipping offer and delivery estimate for your address and items before payment. Marketplace, partner-supplied and bulk orders may have different options.

  • United States: Standard $7.99 — 10–12 business days. Express $11.99 — 8–10 business days.
  • United Kingdom: Standard $7.99 — 6–8 business days. Express $11.99 — 3–5 business days.
  • Canada: Standard $7.99 — 10–12 business days. Express $11.99 — 8–10 business days.
  • India: Standard ₹199 — 3–5 business days. Express ₹499 — 2 business days.
  • Other supported Asian destinations outside India, including Nepal, Bhutan, Sri Lanka, Singapore and the United Arab Emirates: Standard $7.99 — 5–7 business days. Express $11.99 — 3–4 business days. Available methods and final charges are shown at checkout for your address and items.
  • Other supported international destinations: Standard $7.99 — generally 10–12 business days, or 10–14 business days in selected destinations including Australia. Express $11.99 — 8–10 business days. Faster regional estimates apply where offered at checkout.

Free shipping

Eligible standard shipping is free on qualifying orders in supported international zones. The configured qualifying amount is $99.00 or $99.99 USD depending on the destination. Eligibility depends on the destination, order contents and applicable discounts; the final offer is shown at checkout. India shipping offers are also confirmed at checkout.

Delivery dates

Delivery estimates include processing and shipping for eligible made-to-order items. Please review the estimate for your selected method at checkout. Business days exclude weekends and holidays. Heavy embroidery, bulk orders, customs clearance and carrier disruptions may require additional time; delivery by a specific date is not guaranteed.

Need help with your destination or an order deadline? Contact support@eastessence.com before ordering.

Tracking Information:

Your estimated delivery time is in your Order Confirmation email – please allow until this date for your order to arrive.

You will be able to follow your order once we send tracking information. To check this, all you need to do is log into My Account and track your package.

Your tracking link will be able to provide up to date information on the status of your order.

Wholesale Orders:

  • Standard shipping policy does not apply to wholesale orders
  • Standard orders of $500.00 or more are still considered bulk and may take more than the standard time.
  • Bulk/wholesale orders cannot be shipped in express time.
  • Wholesale orders process in 15-30 days.
  • Please see wholesale policy for shipping cost

Lost/Stolen/Damaged Package:

Shipping companies do not always require a signature at delivery. Please use the tracking information emailed to you and watch out for delivery of your package

If your package shows delivered and you did not receive the package:

  • Please check with others in your household, neighbors and your leasing office.
  • If you still cannot locate your package, the customer is responsible for contacting the shipping company and opening a trace. A trace allows the driver who delivered your package to re-trace their steps and confirm where the package was left.
  • Opening a trace can take up to 5 business days. Once complete, if the package is not found, please contact East Essence and we will take it from there.
  • Packages will not be replaced or refunded until the shipping company closes the case and has declared the package lost.

All of your items are made to order, inspected by our quality control team and packaged with love. But damaged packages due to mishandling in transit or by customs can happen. In cases like this, be sure to keep the packaging and take photos of it so that we can file a claim for any damaged items. Contact support@eastessence.com and we will assist you.

Change of Address:

  • A change of address can only be done BEFORE the order has shipped out. Once the order has shipped, it is the customer's responsibility to call the shipping company and update the address
  • We will not be responsible for a package going to the wrong address because of misinformation the customer entered.
  • An invoice is emailed to the customer at the time you place your order. Be sure to review all information is correct.
  • If you are away and will not be home to accept a package, you will have to call the shipping company and make arrangements for pick up or re-delivery.

Refused & Returned Package:

The cost of refusing a package is double the cost of shipping. Costs associated with refusing a package will be assumed by the customer and a 25% restocking fee will be assessed to the order.

Please contact East Essence if there is an issue with accepting your package. East Essence will not be responsible for orders that are returned or destroyed because the shipping company cannot get a hold of the customer. Once we email your tracking information, it is the customer's responsibility to look out for their tracking email and track their package.

Customs Fees:

East Essence clears orders in most major countries. If you receive a fee or bill, contact East Essence and we will see if you are eligible for a refund.

If an order is stuck in customs, we will try our best to clear it on your behalf.

Customs fee invoices must be provided within 30 days of receiving your package to be eligible for a refund or credit. Anything beyond that time is at our discretion.

If your order was not charged a VAT or customs fee at the time of order placement, then you will be responsible for the fee and clearing the package.

Express orders stuck in customs clearance are beyond our control; fees will not be refunded in this case.

Wrong or Damaged Item Received:

If you received an incorrect or damaged item, contact our team within 30 days of delivery for assistance.

All of our items are made to order, so damage to an item will most likely occur in transit.

For transit damage, contact us promptly and keep the packaging and photos to help us investigate with the shipping company. Return claims are valid for 30 days after delivery.

Return processing time varies depending on the order. Please see our returns and exchanges policy for eligibility and instructions.

If a faulty item is received, please email support@eastessence.com with the following:

  • Order number
  • Item with the issue
  • Picture of item showing the issue

Package mix-ups can happen. If you receive another customer's package, contact us right away. We will work with you in a timely manner and correct the issue.

If a wrong package is received, please email support@eastessence.com with the following:

  • Your order number
  • A picture of the invoice inside of the package

Production Information

EastEssence.com works on a just-in-time method. Most items are made to order, which lets us customize lengths, sleeve length and special modification requests made by customers, and helps us keep inventory costs low so we can pass the savings on to customers.

Cancellation Policies

Standard Shipping

  • Orders can be cancelled or changed completely only within the first 24 hours of placing the order.
  • We CANNOT guarantee cancellations or changes after 24 hours; our items are made to order and once processed cannot be cancelled.
  • If we are able to stop your order in the middle of processing time and over 24 hours since the order was placed, it will be assessed a 25% restocking fee, or a 50% restocking fee once it has shipped.

During Ramadan, cancellations and changes are made on a case-by-case basis. Orders are processed more quickly, so if your order is already being cut within the 24 hours, we will not make any changes. No exceptions.

Express Shipping

  • Orders cannot be cancelled as they are processed the same day.

Contact us