FAQs Page

• What kind of clothing does EastEssence sell?
  EastEssence specializes in modest Islamic clothing for women, men, and kids. Our collections include abayas, hijabs, jilbabs, kurtas, thobes, tunics, modest swimwear, and school uniforms—designed for daily wear, formal occasions, and religious events.
• Does EastEssence sell abayas?
  Yes, EastEssence offers a wide range of abayas for everyday wear, formal events, and special occasions. You can explore the collection at https://eastessence.com/collections/abaya.
• Does EastEssence offer jilbabs?
  Yes, we offer jilbabs in various styles and fabrics suitable for modest wear. Check out the jilbab collection under our women’s wear section at https://eastessence.com/.
• Can I buy hijabs at EastEssence?
  Absolutely! EastEssence features an exclusive Hijab Collection with a variety of styles, fabrics, and colors. Shop online at https://eastessence.com/collections/hijab.
• Does EastEssence sell men’s Islamic clothing?
  Yes, EastEssence offers a dedicated collection of men’s Islamic wear, including thobes, kurtas, jubbas, and formal modest wear. Browse the collection at https://eastessence.com/collections/menswear.
• Does EastEssence offer plus-size abayas?
  Yes, we have a full range of plus-size abayas, with sizes going up to 3XL and custom sizing options. Explore here: https://eastessence.com/collections/abaya.
• What fabrics are used in EastEssence products?
  We use a variety of high-quality fabrics, including Nida, Jersey, Cotton, Linen, Crepe, Satin, and Poly-Cotton blends. Fabric details are available on each product page for your reference.
• Are the materials used by EastEssence sustainable?
  EastEssence is committed to ethical sourcing and quality craftsmanship. While not all fabrics are labeled sustainable, we focus on durability, comfort, and ethical production practices in our supply chain.
• Are EastEssence abayas suitable for all seasons?
  Yes, EastEssence offers abayas in season-friendly fabrics. Choose lightweight materials like Cotton and Jersey for summer and Crepe or Satin for cooler climates. Fabric type is mentioned on each product page to help you decide.
• Does EastEssence offer kids' Islamic clothing?
  Yes, EastEssence has a dedicated Kids’ Collection featuring modest wear for boys and girls — including abayas, thobes, hijabs, and school uniforms. Shop now at https://eastessence.com/collections/kids.
• How can I place an order on EastEssence.com?
  Placing an order is simple!

• Visit https://eastessence.com/
  

• Select your product, size, and customization (if any)
  

• Add to cart and proceed to checkout
  

• Enter your shipping details and make payment securely
  
  

• Is it safe to order online from EastEssence?
  Yes, EastEssence uses secure payment gateways and SSL-encrypted checkout to protect your information. We ensure a safe and trustworthy online shopping experience.
• Do I need an account to order from EastEssence?
  No, you can check out as a guest. However, creating an account allows you to save your orders, track shipments, and manage your wishlist.
• Can I save my wishlist on EastEssence?
  Yes! Simply create an account or log in, and you can add products to your wishlist for future purchases.
• Can I track my order on EastEssence?
  Absolutely. Once your order is shipped, you'll receive a tracking link via email. You can also track orders by logging into your account on https://eastessence.com/.
• Does EastEssence offer express shipping?
  Yes, express shipping options are available at checkout for select countries. Delivery times and charges may vary based on your location.
• How much does shipping cost?
  Shipping costs depend on your order total, shipping method, and destination. You’ll see the final shipping charges before checkout.
• How can I get free shipping at EastEssence?
  We offer free shipping on qualifying orders — check our website for minimum order value offers or promotions providing free shipping.
• How long does delivery take?
  Delivery times vary by location:

• Standard Shipping: 10-15 business days
  

• Express Shipping: 5-7 business days
  (Subject to customs clearance in some countries.)
  
  

• Does EastEssence offer gift wrapping?
  Yes, gift wrapping is available for select products. You can request it during checkout or contact support@eastessence.com  for custom requests.
• What payment methods are accepted at EastEssence?
  EastEssence accepts major payment methods including:

• Visa, MasterCard, American Express
  

• PayPal
  

• International Debit & Credit Cards
  

• Apple Pay & Google Pay (where available)
  

• Can I pay using PayPal?
  Yes, EastEssence fully supports PayPal payments for secure and convenient transactions.
• Does EastEssence accept international credit cards?
  Yes, we accept internationally issued credit and debit cards. Please ensure your card is enabled for international transactions.
• Is Cash on Delivery available?
  No, Cash on Delivery (COD) is currently not available. All orders must be prepaid through the accepted online payment methods.
• Can I use multiple payment methods on one order?
  At this time, EastEssence supports only one payment method per order. You can use a card or PayPal, but not a combination.
• Why is my payment not going through?
  Payment may fail due to:

• Incorrect card details
  

• Bank restrictions on international transactions
  

• Insufficient funds
  

• Network errors
   If issues persist, contact your bank or try using PayPal for a seamless experience.
  

• Can I get an invoice for my order?
  Yes, once your order is confirmed, an invoice is automatically emailed to your registered email. You can also download invoices from your account dashboard.
• Will I be charged any taxes or duties?
  Local taxes, customs duties, or import fees may apply based on your country’s regulations. These charges are typically collected by the shipping carrier upon delivery.
• How do I apply a discount code?
  Enter your valid discount code in the “Discount Code” box at checkout before making payment. Ensure the code is active and applicable on your selected items.
• Can I place an order over the phone?
  No, EastEssence does not accept phone orders. All purchases must be made securely through our website at https://eastessence.com

Return Policy

• What is EastEssence’s return policy?
  EastEssence accepts returns on non-customized, unworn, unwashed products within 30 days of delivery. Items must be in original condition with tags attached. Customized items and final sale products are non-returnable.
• How do I initiate a return?
  To initiate a return, contact us at support@eastessence.com with your order number and reason for return. Our team will guide you through the return authorization process.
• Can I exchange my order for a different size?
  Yes, exchanges for different sizes are accepted on eligible products. Please mention the required size when you initiate the return request. Exchanges are subject to stock availability.
• How long does it take to process a return?
  Once we receive your returned item, please allow 7-10 business days for processing. Refunds or exchanges are issued after inspection of the returned product.
• Will I get a full refund on my return?
  You will receive a refund for the product price excluding original shipping charges. Customized items, sale products, and items without proper return authorization are non-refundable.
• Can I return a customized product?
  No, customized products are non-returnable and non-refundable, as they are specially made based on your specifications.
• Who pays for return shipping?
  Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item sent by EastEssence.
• How can I check the status of my return?
  You can check your return status by contacting support@eastessence.com or logging into your account to track return updates (if applicable).
• Is there a restocking fee for returns?
  EastEssence does not charge a restocking fee on eligible returns. However, shipping charges are non-refundable.
• What if I receive a defective product?
  If you receive a defective, damaged, or incorrect item, contact us at support@eastessence.com within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.

Size Chart

• Where can I find the size chart?
  You can find the detailed size chart on each product page, right below the size selection dropdown. You can also visit our dedicated Size Guide page at https://eastessence.com/pages/size-guide for complete measurement details.
• Are EastEssence sizes true to US sizing?
  Yes, EastEssence follows US Standard Sizing. However, we recommend checking the size chart before ordering, as modest wear may have a looser fit than standard fashion sizing.
• How do I measure myself for an abaya?
  To measure for an abaya:

• Chest: Measure around the fullest part
  

• Waist: Measure at your natural waistline
  

• Length: From shoulder to ankle or desired length
   Refer to the size chart to match your measurements.
  

• Do you offer plus sizes?
  Yes, we offer a full range of plus sizes (up to 3XL) in most products, and we also provide custom sizing on request for a perfect fit.
• What is the difference between regular and loose fit?

• Regular Fit: Follows standard sizing, modest but more form-fitting
  

• Loose Fit: Offers extra room for a flowy, relaxed silhouette — ideal for maximum modesty and comfort

•  Are the sleeves adjustable?
  While most products come with standard sleeve lengths, some styles feature elastic cuffs or adjustable buttons. Please check the product description for sleeve details.
• How do I choose the right size for my height?
  Refer to the Length guide on the size chart. Choose a size that matches both your chest and preferred garment length. For taller or shorter customers, customization is recommended.
• Is sizing different for men’s clothing?
  Yes, men’s sizes follow standard men’s measurements and differ from women’s sizing. Please refer to the Men’s Size Chart on the respective product pages.
• Do you provide size consultation?
  Yes, if you're unsure about sizing, you can contact support@eastessence.com with your measurements, and our team will assist you in selecting the right size.
• What should I do if I’m between sizes?
  If you fall between sizes, we recommend choosing the larger size for a comfortable fit, or opt for custom sizing by selecting the customization option on the product page.