FAQs Page
1. How can I place an order on EastEssence.com?
Placing an order is simple!
- Visit https://eastessence.com/
- Select your product, size, and customization (if any)
- Add to cart and proceed to checkout
- Enter your shipping details and make payment securely
2. Is it safe to order online from EastEssence?
Yes, EastEssence uses secure payment gateways and SSL-encrypted checkout to protect your information. We ensure a safe and trustworthy online shopping experience.
3. Do I need an account to order from EastEssence?
No, you can check out as a guest. However, creating an account allows you to save your orders, track shipments, and manage your wishlist.
4. Can I save my wishlist on EastEssence?
Yes! Simply create an account or log in, and you can add products to your wishlist for future purchases.
5. Can I track my order on EastEssence?
Absolutely. Once your order is shipped, you'll receive a tracking link via email. You can also track orders by logging into your account on https://eastessence.com/.
6. Does EastEssence offer express shipping?
Yes, express shipping options are available at checkout for select countries. Delivery times and charges may vary based on your location.
7. How much does shipping cost?
Shipping costs depend on your order total, shipping method, and destination. You’ll see the final shipping charges before checkout.
8. How can I get free shipping at EastEssence?
We offer free shipping on qualifying orders — check our website for minimum order value offers or promotions providing free shipping.
9. How long does delivery take?
Delivery times vary by location:
- Standard Shipping: 10-15 business days
- Express Shipping: 5-7 business days
(Subject to customs clearance in some countries.)
10. Does EastEssence offer gift wrapping?
Yes, gift wrapping is available for select products. You can request it during checkout or contact support@eastessence.com for custom requests.
11. What payment methods are accepted at EastEssence?
EastEssence accepts major payment methods including:
- Visa, MasterCard, American Express
- PayPal
- International Debit & Credit Cards
- Apple Pay & Google Pay (where available)
12. Can I pay using PayPal?
Yes, EastEssence fully supports PayPal payments for secure and convenient transactions.
13. Does EastEssence accept international credit cards?
Yes, we accept internationally issued credit and debit cards. Please ensure your card is enabled for international transactions.
14. Is Cash on Delivery available?
No, Cash on Delivery (COD) is currently not available. All orders must be prepaid through the accepted online payment methods.
15. Can I use multiple payment methods on one order?
At this time, EastEssence supports only one payment method per order. You can use a card or PayPal, but not a combination.
16. Why is my payment not going through?
Payment may fail due to:
- Incorrect card details
- Bank restrictions on international transactions
- Insufficient funds
- Network errors
If issues persist, contact your bank or try using PayPal for a seamless experience.
17. Can I get an invoice for my order?
Yes, once your order is confirmed, an invoice is automatically emailed to your registered email. You can also download invoices from your account dashboard.
18. Will I be charged any taxes or duties?
Local taxes, customs duties, or import fees may apply based on your country’s regulations. The duty is refundable; however, the customer must provide the invoice as proof of payment.
19. How do I apply a discount code?
Enter your valid discount code in the “Discount Code” box at checkout before making payment. Ensure the code is active and applicable on your selected items.
20. Can I place an order over the phone?
No, EastEssence does not accept phone orders. All purchases must be made securely through our website at https://eastessence.com/
Return Process
- Un-tampered merchandise may be returned or exchanged within 30 days of the date of purchase.
- All returned products must be in their original condition with all tags attached, unworn and unwashed.
- Returns will be refunded in the manner in which the original purchase was made, within 30 days of our receiving your returned product. Your refund will include the cost of the item excluding any customizations, plus any applicable sales tax.
- Original discount and promotions will not be reflected in the refund.
- Shipping and handling costs are non-refundable.
- All the returned items will be processed at our US office.
- The $100.00 Free Standard Shipping will be null and void if you decide to return and/or exchange and your purchase total falls below the free standard shipping limit.
- Items in Outlet section are final sale - This means you cannot return or exchange
- 5-7 % difference can be present in color size and embroidery