Mocha Grace Tiered Maxi Abaya Dress

Effortlessly elegant, the Mocha Grace Tiered Maxi Abaya blends modern femininity with timeless modesty. zipper back opening abaya Crafted in a rich mocha hue, this abaya features soft gathered tiers that add graceful volume and flow, while the fitted waist and buttoned bodice create a flattering silhouette. Ideal for festive occasions, formal gatherings, or elevated everyday wear. 💃 Style Tips:
Pair with nude or metallic heels for a polished event look

Add a belt for extra waist definition

Match with a neutral-toned or printed hijab

Gold or pearl accessories enhance its regal vibe

🧼 Care Instructions:
Hand wash in cold water or use gentle machine cycle

Do not bleach

Iron on low heat inside-out

Dry flat or hang to retain shape

1. What is EastEssence’s return policy?
EastEssence accepts returns on non-customized, unworn, unwashed products within 30 days of delivery. Items must be in original condition with tags attached. Customized items and final sale products are non-returnable.

2. How do I initiate a return?
To initiate a return, contact us at support@eastessence.com with your order number and reason for return. Our team will guide you through the return authorization process.

3. Can I exchange my order for a different size?
Yes, exchanges for different sizes are accepted on eligible products. Please mention the required size when you initiate the return request. Exchanges are subject to stock availability.

4. How long does it take to process a return?
Once we receive your returned item, please allow 1 to 4 weeks for processing. Refunds or exchanges are issued after inspection of the returned product.

5. Will I get a full refund on my return?
You will receive a refund for the product price excluding original shipping charges. Customized items, sale products, and items without proper return authorization are non-refundable.

6. Can I return a customized product?
No, customized products are non-returnable and non-refundable, as they are specially made based on your specifications.

7. Who pays for return shipping?
If the return service is purchased while placing the order the pre paid label will be provided after creating return, else If the customer purchased the return service at the time of purchase, we will provide a free return shipping label.

8. How can I check the status of my return?
You can check your return status by contacting support@eastessence.com or logging into your account to track return updates (if applicable).

9. Is there a restocking fee for returns?
A 25% restocking fee is charged on cancelling or modification in the product after 24 hours of ordering.

10. What if I receive a defective product?
If you receive a defective, damaged, or incorrect item, contact us at support@eastessence.com within 30 days of delivery. We will arrange a replacement or full refund at no extra cost.